ABOUT US
Tom Sawyer Waistcoats is part of an independent Limited Company, Tom Sawyer Ltd, with a registered office at Unit 1, Park Cottages, Totnes Road, Ipplepen Devon TQ12 5TD. Our workroom, storage, engraving and dispatch facilities are in nearby Totnes. We are a leading supplier of Waistcoats, Neckwear, accessories and gifts for Weddings and Special Occasions in the United Kingdom, also exporting to Europe, the U.S.A. and Australasia.
The Company is owned and managed by Pete & Jan Sawyer, who have full responsibility for the day to day running of the business and are actively involved in the manufacturing process.
The Tom Sawyer Waistcoat range was first launched in 1996 in response to our customer’s needs – good quality, individually made to customer's requirements, and, delivered on time.
We are able to respond quickly to changes in style, colour and fabric trends and we hope you will find this reflected in our current range.
We are also pleased to offer a wide range of gifts and accessories, individually sourced by us and chosen for their style, good taste and value for money. Our yardstick when choosing is “... would we be pleased to receive this as a gift?”
At Tom Sawyer Waistcoats you can be assured of our friendliness with professionalism, a dedication to getting things right, and the attention to detail you would expect from a Company proud of its reputation.
Here are some comments from customers who have purchased online with us:
"Order received very promptly. Very happy with the goods. Would recommend
you any time to friends. Thank you very much." S Hale May 2008
"Got delivery this morning. Absolutely fabulous quality and excellent service. Many thanks." G Hill May 2008
"Recieved the goods today, many thanks. I just wanted to write and say how smashing the waistcoat is and how we are so pleased with the scrunchies too... Well done, and once again thankyou.
" J McClean May 2008
"The waistcoat is truly an item of great quality, and I am exceedingly pleased with it.
As an old farming friend of my Dad's said - when I bought a Maseratti Mistral Convertible in 1968 - 'Aye young John, You'll get a better class of Woman now.'
I was young, incredibly naive, and fortunate enough to be playing with a Dutch Band who had had a number of Continental Chart hits. I fully expect your waistcoat to produce a similar result......without the ongoing costs that buying an overpriced, incredibly unreliable, and almost lethal projectile, that had cost more than a semi in suburbia did at the time, visited upon me.....But - previous comments notwithstanding - It was incredibly good fun to drive, Doormen at Hotels - including The Dorchester - held the doors open, and my father's friend's prediction was 110% accurate. I wore the waistcoat with the kilt and an Argyle Jacket today; Despite the fact that I appear to be rivalling the Incredible Growing Man in avoirdupois, a bloke and his girlfriend came up to me in Cheltenham and said "Now, that's what I call style!" I'm now working on a ploy to separate complimentary blokes from their ladyfriends (Hmm - vice versa methinks).....Without them getting too ratty, of course."
Stravaigin, Barnstaple
"Hi, just wanted to say I have received the waistcoat & tie I ordered for my wedding and it is excellent. My nephew was so pleased with it he wanted to wear it in bed that night. It is so nice to deal with such a friendly, professional company." D Cahill April 2008
"Just to let you know that I received my order this morning one Wedding Cake Knife boxed set which has been beautifully engraved thank you. I must congratulate you on your excellent quick service and for your attention to detail. I will not hesitate in recommending your company to family and friends in the future." Mrs Smith April 2008
"Thank you so much the delivery arrived today in plenty of time for the Birthday! Fantastic service, please give everyone involved a pat on the back for such super service!
" Amanda D April 2008
"I would just like to say thank you so much for your fantastic service...it is a shame that all internet based sellers can't work to the same high standards as you. I will be sure to recommend you to as many people as I can!" Carla G March 2008
"Fab waistcoat arrived this morning, husband delighted and will no doubt be wearing it to work tomorrow. Thank you both for being so helpful and kind, very much appreciated." Lesley B March 2008
"Just wanted to say the lilac waistcoats and scrunchie's we recieved (i think week before last) were excellent. All 3 waistcoats are made extemely well and fit superbly. Everyone invovled with the wedding are so impressed and we can't wait to wear them on our cruise wedding in the carribean next month. The two pocket watches we have also brought from you will make wonderful gifts. Thank you so much for the excellent service you have provided. I wouldn't hesitate in recommending your company to any future grooms." Daniel C February 2008
"Just to let you know that the two shirts for my boys arrived today. Very impressed with the speed of delivery to West of Ireland. Thanks for all your help. " Aine S February 2008
"I'm very impressed with the level of service, especially the communications (ie. the swatch of material and the email updates) and won't hesitate to use you again and recommend my friends & family." Greg M February 2008
"Many thanks. It's absolutely lovely ... I'll let you know if it brings me any luck on the professional pool tour that starts this weekend. If so, I'll have to order one for the youngster I'm backing this year." Paul W February 2008
"That was fantastic service. Thank you for all your help. I am working in Australia just now and away from home. My Uncle received it today, he said its great, so thanks again for everything." Laura W February 2008
"Thank you so much for all your help. We received the items on Thursday morning and they are lovely. I will have to place an order for another shirt and waistcoat so you will hear from me again!" Rebecca A January 2008
"Just to say the waistcoats arrived - and we love them! Dave (the bridegroom) has tried his on and it fits perfectly...I am now fighting to stop Dave from wearing the tie before the wedding! Many, many thanks for all your help." Elaine W January 2008
"This is just to say thankyou very much for the waistcoat, which is excellent, and also for the very speedy delivery of it. It arrived today, Saturday 12th January, well ahead of your target date. I am most grateful for your help in this. I shall try to give you the full time for delivery in any future order. Again, many thanks." Graham H January 2008
"Just now I've recieved the goods and I'm extremly satisfied.
The three waistcoasts are so beautiful and cool, thanks a lot !!!!
I couldn't believe that the delivery can come so fast, it's great !
Best regards from Birkenwerder/Brandenburg Germany
" Frank M January 2008
"Thank you - the order arrived safely today. Your speed and efficiency is impressive. We have searched high and lo for waistcoats like this and will be recommending your website to others! Merry Christmas and lots of orders for 2008!" Christine K December 2007
"Just a short note to say thank you very much for the waistcoat. It's beautiful and the quality was commented on by the men's outfitters providing my morning suit." Adrian S December 2007
"The waistcoat has arrived safe and sound. It is absolutely magnificent and I delighted with both the material and the standard of finishing. Both my wife and my 15 year old son approved – I know of no higher accolade. Thank you very much indeed and I will certainly be recommending you to my colleagues. With seasonal good wishes." Martin S December 2007
"Pete, Thank you for notifying me of the status and I appreciate the updates. I have never been treated so well as a consumer before especially as a first time buyer with your company." JG December 2007
"Just to let you know the waistcoat and tie arrived today as you promised it would. Fantastic service and super products, news of which I will be broadcasting to friends and colleagues. Many thanks and best wishes.
" RM December 2007
"Hi! just a note to say thank you. Received the waistcoat today! Was utterly amazed to receive it so fast, wasnt expecting it till maybe friday or saturday if i was lucky. Your level of service is exemplary and the standard of goods superb, i look forward to proudly wearing it this coming saturday." PH December 2007
"Your waistcoats are absolutely fabulous!!! All safely received. Thank you for your prompt attention to our order. We will definitely be ordering more in 2008 !" EH December 2007
"My Rudolph waistcoat arrived safely on Friday and I just wanted to say a big thank you – its brilliant. I am looking forward to showing it off." LK December 2007
"Thankyou so much for the beautiful waistcoats and matching ties. I couldn't wait for my husband to get home from work to try them on and they are perfect. We are going on a Caribbean cruise for Christmas, so the Christmas one is for Christmas day and the black sparkly one is for New Years eve. Thankyou once again hope you have a good Christmas yourselves and i will certainly recommend you (especally if we get asked on the cruise about the waistcoats) and hope to use your services again." ME December 2007
"Thank you Peter. It arrived today and it is fantastic. Great service. Can't wait for the Christmas party which is a big affair at a cow farm of all places !" SL November 2007
"We received the waistcoat and it is gorgeous and inspite of the fact that I did the measuring, it fits perfectly! Thank you so much for all your help and for making my wedding a lot less stressful!" MD October 2007
"I received my order in the mail last night and tried everything on... I am extremely happy with the quality and fit. It was everything I was hoping for. I must admit that I was a little nervous since it was an internet order and couldn't actually try on the garments before purchase, but everything met and exceeded my expectations. I am going for the European style for my wedding and none of the local (American) stores could provide me with what I wanted and went with your services and again must say that I am very happy with that decision. Thanks again!
" EJ September 2007 (USA)
"Just a quick note to say thanks for your excellent service on my order. I received the cravat and cravat pin today and it is perfect for our wedding in 2 weeks time. We will definately recommend you to our friends " JM September 2007
"Just wish to inform you that your service has been impeccable. I have received all my goods in a very short time in perfect condition and wish to extend my sincere thanks. Now all I have to do is get married!!!" JY September 2007
"I just wanted to say thank you for all your great service, right through from sending the swatch samples of the material, to the speedy order response times, and your email advising its despatch. All great stuff - thank you. With all the wedding plans I'm having to make at the moment, having something like this happen without fuss or stress has been wonderful!" MP July 2007
"Thank you so much for the beautiful cravat, hanky, and pin! The ivory of both pieces, perfectly matches my "diamond white" dress and I love the luxurious look of the silk. It will definitely add a touch of class to my Groom's suit. Perfect timing on sending out my order! I received it 6 days from the time they were shipped! And we were able to use the cravat for the Groom's fitting yesterday.
Mahalo for everything! I will be more than delighted to pass along your company information should any of my friends need a high quality product, different from what can be found in Hawaii, to add a touch of class to the look of their men. Aloha and I hope the sun breaks through soon for you soon!" EI July 2007
"I can't believe that the waistcoat has arrived already - almost before it was ordered. Thank you so much for your excellent service. It looks wonderful and I hope my son will like his birthday present." CF July 2007
"Hi Peter. Further to my call this morning I have to say the service I received is beyond excellent. Having ordered yesterday afternoon and having had to give you measurements at the same time It was a delight to return from breakfast at my hotel to find the package containing my new waistcoat was delivered this morning. That's made shipped and delivered in 18 hours. That is TOP CLASS service" PJ July 2007
"I was astonished to receive the cravats at 7.30 this morning, just before I left for work. I cannot believe how quickly you have turned around the order and I am most grateful to you." SW June 2007
"I just received my order today and i would like to say THANK YOU, because it was the fastest delivery I've ever had and the quality is excellent. The pocket watches are for my wedding and you have made this groom a happy one as this takes a lot of pressure off my shoulders. Again thank you very much and i will be recommending you to friends and family. Keep doing what your doing." JO June 2007
"Thanks Peter. Again excellent service which is nice for online orders for a change!" AF June 2007
"The waistcoat is excellent, I am very pleased not only with the quality and fit but with the excellent service that you have provided. I look forward to wearing it at my nephew's wedding on June 22 over in Northern Ireland and would have no hesitation in recommending Tom Sawyer Waistcoats to friends." MB June 2007
"... I appreciate the time both of you took to speak to me on the phone and to help me find the perfect compliment (almost perfect match) to my fiancee's dress. Unfortunately, it seems that customer service, at least the level that you provide, is extremely difficult to come by these days. There is no lack of it from you. You have the entire concept of customer service down pat. Keep up the fantastic work and thanks again." CC June 2007
"I just got a knock on my door and it was the postman with my parcel! I have to say that I could not be more happy with my choice ...I would like to thank you so much for your patience and for helping to make our big day very special. I will be recommending you to any prospective grooms I encounter in the future!"
SF May 2007
"Thanks for the very quick despatch of the waistcoat and scrunchy and hanky. The waistcoat is very nice, much better than expected and even better than the pictures on your web site. I'm absolutely delighted with it, and look forward to wearing it on my wedding day. I would recomend you to all my friends and colleagues, should they require a waistcoat. Thanks again for your excellent service." PE May 2007
"Just to let you know that the waistcoat for my son arrived yesterday and is a perfect fit. My son has recently started ballroom dancing and the waistcoat will be used for his competion wear. We will definitely be returning to you in the future as he grows and needs more waistcoats! Thank you very much for your quick service."
SC May 2007
"Waistcoat, shirt and tie arrived this morning.I wasn't expecting it to be so quick! The waistcoat is fantastic; the picture on the website doesn't do it justice! It fits perfectly and is exactly what I was hoping for. Thanks so much for providing such a quality product and for such fast service.Outstanding!" RT May 2007
"Hi Pete, received goods, more than happy! Thank you for your excellent service, will recommend you to any one I know requiring your range of products." RS May 2007
"Hi there! I just want to say a great big thanks for the Waistcoats we received this morning. They're wonderful! And excellent quality we're really pleased with them. Many thanks." RL & GW May 2007
"We ordered a waistcoat for my son's School Prom; a sample of the fabic arrived two days later, we received two telephone calls checking various details, and the waistcoat arrived within the week. It's a perfect fit and we're delighted both with the quality of the product and the service." RP April 2007
"Thank you so much for the beautiful waistcoat that you made for my Fiancé. It was lovely to receive your emails which kept me well informed as to the status of the order. As for the quality for the goods you supplied, they are second to none and of course stunningly beautiful as well. It's lovely to be able to find such a personal service on the internet, and especially one which caters for larger sizes. I would not hesitate to recommend you to anyone." JA March 2007
"Just received the waistcoat and ties for our wedding, they are perfect. I would like to take this opportunity to thank you for your speedy and
excellent service a quality that is so rare to find these days." SA/KG Feb 2007
"Having recently placed an order I am most impressed with your prompt service and efficiency. I have received samples of the fabric for the waistcoat and tie and can confirm that these are perfect for our wedding in the Dominican Republic. I have today placed another order for two further ties. I look forward to receiving both orders." KA Feb 2007
"I was thrilled this morning when the post arrived to find the waistcoat already! Thank you so much for the very speedy service. It looks absolutely wonderful in the hand and we will look forward to presenting it to our son on Saturday for his special birthday present ... We will happily recommend you to any other members of the Swing Band who might be looking for a super waistcoat." SR Feb 2007
"The waistcoats arrived on Saturday, and are magnificent. I wore the teddy bear one to work today, to the delight of several patients. Thank you for an outstandingly swift service, and two beautiful waistcoats." PB Jan 2007
"The cerise cravat arrived this morning and I just wanted to say Thank you so much. Not only is it absolutely perfect but your speed, efficiency and personal service, made shopping on your website a pleasure and you will definitely be our first port of call in the future.
Thanks again to you and your team.
A very happy customer!
" SS Jan 2007
"The cravats arrived this morning, they are fab!!! Thank you for taking the time and effort the allow me to have the wedding I wanted, I don't know how to thank you, but thankyou, thankyou and thankyou. I will definitely recommend you to others in future and I only wish I had known about you myself before because you have gone out of your way to give me what I wanted, it is definitely appreciated." Claire, Yorkshire
"The waistcoats and cravats arrived on Friday morning, exactly as you said.
Thank you very much for providing both an excellent product and excellent service." KP Glasgow
"We just received them. They're great. The guys love them. Thank you so much for getting them to us so quickly." RC California USA
"We
would both like to thank you very much for the excellent customer service you
have provided. We have been searching for the perfect wedding waistcoats for months now..."
"Thank you so much. It all arrived on Saturday and is wonderful - it's absolutely perfect. Thank you for all your help and first class service. Rest assured we will have a fab day ..."
"The package... arrived on Saturday and is totally in order.
The waistcoat, scrunchy tie and hankerchief are splendid and the colour is perfect.
I would like to thank-you for your speedy turnaround and professional approach to your business. It is a "breath of fresh air" to find this.
Please pass on my grateful thanks to all concerned in providing the order." KH
"Absolutely superb - wonderful service, communication and products.
If I get married again (?!) - I know who to come to!." IE
"Thank you for the cravats and the bands.
The colour is perfect and your service even better." WC
"Our order arrived in a very timely fashion and we are thrilled with everything. It all adds a sense of class that American waistcoats and neckwear lack. If only we had an appropriate castle over here in Arizona!" KC USA
back to home page
Registered in England and Wales No. 3533364 VAT No 755015348
Tom Sawyer Waistcoats and Tom Sawyer Wedding Waistcoats are the internet trading names of
Tom Sawyer Ltd.
We accept these cards for  secure online payments: |
       |
 |
 |
We are able to deliver Worldwide
- just select your region during the checkout process
GENERAL ORDERING INFORMATION
DELIVERY
Waistcoat and Neckwear orders
Most Waistcoats and Neckwear are individually made to order and, unless an Express order is requested (see next paragraph), will usually be dispatched within 2-3 weeks. Where time limits allow, it is our policy to send fabric swatches of waistcoats and neckwear ordered, to give you the opportunity to see and approve the actual colour, prior to manufacture of the goods.
Express orders
Waistcoats and Neckwear can usually be made and dispatched, as quickly as is necessary, often within 24 hours (weekdays & subject to fabric availability). There is no extra charge for this service, although shipping charges may be affected. Please notify us of your required by/function date at checkout and we will contact you as soon as possible, to confirm the dispatch date.
Accessories, gifts and shirts
We aim to dispatch all accessory, gift and shirt orders within a maximum of 2 working days, (including engraved gifts). If any items are not in stock or there will be any delay, we will inform you as soon as possible.
What if it doesn’t fit?
Our aim is to supply the waistcoat and/or shirt that fits and we try to get it
right, first time. When ordering, please give as much sizing information as
possible. Your actual chest & waist measurements in inches is ideal, as
well as your height, or, nape to waist measurements.
If you find that the fit is not right, tell us what the problem is as soon as
you can and we’ll discuss the options with you.
AVAILABILITY
Availability
All items are offered subject to availability. We will inform you as soon as
possible if the goods you have ordered are not available.
Acknowledgment and acceptance of your order Upon placing an
order you will receive an automated email setting out the details of the order
and allocating an order number. We will email you again, as soon as possible,
to confirm acceptance of the order, availability and the expected dispatch
date.
CARRIAGE
Carriage charges to addresses within the United Kingdom
There is a carriage charge of £1.95 for all non-urgent UK orders.
Carriage charges to addresses outside the United Kingdom
There is a delivery charge of £10 for all non-UK orders. Please note that any
import taxes or local charges levied on importation of the goods will be the
sole responsibility of the buyer.
PAYMENT
When an order is placed by you online, your credit/debit
card is debited to the full value of the order.
VAT
There will be no VAT payable on goods ordered from and delivered to an address
outside the U.K. and E.U.
RETURNS POLICY
Under the distance selling regulations you have the legal right to cancel your
order within seven working days of receipt of the goods, with the exception of
items individually made to order. This exception specifically includes
waistcoats made to measurements, neckwear made to order and engraved goods,
unless the items supplied by us differ from those ordered. The goods must be
returned unused, unworn and undamaged.
Tom Sawyer Waistcoats also offers the following guarantee: - Should the
style, size or fabric of your waistcoat or neckwear differ in any way from that
ordered, you are entitled to a replacement or a full refund simply by returning
the item(s) to us within 7 days.
Please use Recorded Delivery mail to return items (or Special Delivery for goods
valued over £30.00 - U.K. only) . Please remember to include details of your
name, address and the reason for return. On receipt of the goods, with their
original packaging, a full refund will be made, less the full cost of carriage,
incurred by us, in sending them to you.
ORDERS BY TELEPHONE
If you would prefer to order by telephone please call us on 01803 814589 and
have the order details, colours, sizes and your card details to hand.
QUANTITY DISCOUNTS
Any discounts available are detailed with the relevant items and are calculated
and applied automatically when you place qualifying products into the shopping
basket.
OUR COMMITMENT TO YOU
We are committed to putting right any errors or omissions we have made,
whenever possible. We always endeavour to offer a high level of service to our
customers and if a problem should occur we welcome the opportunity to rectify
it.
General terms and conditions
The content of this site is owned by Tom Sawyer
Ltd Registered office: Unit 1, Park Cottages, Totnes Road, Ipplepen, Newton
Abbot TQ12 5TD. Company Registered number 3533364 (England and Wales). Vat No:
755 0153 48. If you want to ask us anything about these terms & conditions
or have any comments on or about our website, please email us at
sales@tomsawyerwaistcoats.co.uk or call us on +44 (0)1803 814589
Ownership of rights
Any use of this website or its contents, including copying or storing
it in whole or part, other than for your own personal, non-commercial use is
prohibited without the permission of Tom Sawyer Ltd. You may not modify,
distribute or re-post anything on this website for any purpose.
Accuracy of content
Tom Sawyer Ltd has taken every care in the preparation of the content
of this website, in particular to ensure that prices quoted are correct and all
products have been fairly described. However, orders will only be accepted if
there are no material errors in the description of the goods or their prices as
advertised on this website. All items are subject to availability. We will
inform you as soon as possible if the goods you have ordered are not available
or we are unable to supply within any time scales given. The weights,
dimensions and capacities given are as accurate as we have been able to
ascertain. We have made every effort to display as accurately as possible the
colours of our products that appear on the website. However, as the actual
colours you see will depend on your monitor settings, we cannot guarantee that
your monitor's display of any colour will accurately reflect the colour of the
product on delivery. Where time limits allow, it is our policy to send fabric
swatches of waistcoats and neckwear ordered to give you the opportunity to see
and approve the actual colour prior to manufacture of the goods.
Delays
On rare occasions, for reasons beyond our control, there may be a
delay in dispatching your goods beyond the confirmed dispatch date. We will,
wherever possible, keep you informed should this happen.. Our liability for
delays, errors and omissions, in this instance, is limited to the value of the
goods only and not for any consequential loss.
Any delivery delays caused by carriers, customs/import regulations,
industrial action or any other reason, are beyond our control.
Cancellation right
Under the distance selling regulations you have the legal right to
cancel your order within seven working days of receipt of the goods (with the
exception of items specifically made to order). Goods must be returned unused,
unworn and undamaged.
Restrictions on purchase
Where the order concerns:
Bladed articles and cigarette lighters - by placing an
order you confirm that you are over the age of 16.
Exclusions of liability
These terms and conditions shall be governed by and construed in
accordance with English Law. If any provisions of these terms and conditions
shall be unlawful, void or for any reason unenforceable then that provision
shall be deemed severable and shall not affect the validity and enforceability
of the remaining provisions.
Use of this website from outside the UK
Those who access this site from locations outside the United Kingdom
are responsible for compliance with local laws if and to the extent local laws
are applicable.
Law, jurisdiction and language
This website, any content contained herein and any contract brought
into being as a result of usage of this website are governed by and construed
in accordance with English Law. The parties to any such contract agree to
submit to the exclusive jurisdiction of the courts of England and Wales. All
contracts are concluded in English. These terms and conditions do not affect
your legal rights.