Tom Sawyer Waistcoats is based in Devon and is owned by Pete and Jan Sawyer, who
take full responsibility for the day to day running of the business.
The management team includes our daughter Kate and we are supported by skilled
and conscientious staff.
The Tom Sawyer Waistcoat range was first launched in 1996 in response to our
customers' needs - good quality, individually made to customers' requirements
and dispatched on time.
The launch of our website in 2002 allowed us to bring our waistcoats to a
worldwide audience whilst retaining our high standards of customer service,
developed from years of retail experience.
Today, the business retails exclusively online and has evolved to include a wide
range of men's accessories and engravable gifts.
Tom Sawyer Waistcoats are individually made to order in our own West Country
workrooms, enabling us to maintain excellent quality control and build upon our
good reputation for responding quickly and efficiently to urgent orders.
Our warehouse, manufacturing and
dispatch facilities are located at Unit 9, The Paddocks, Burke Road, Totnes, Devon, TQ9 5XT, United Kingdom
Tom Sawyer Waistcoats is the trading name of Tom Sawyer Ltd - Vat No: 755 0153
48 - Company Registration No: 3533364 (England and Wales)
Testimonials from TRUSTPILOT - live feed:
"Thank you. Waistcoat arrived today. Absolutely lovely. Perfect fit. Will go down well on Saturday at friends wedding." Dave M August 2017
"Waistcoat received today. Looks superb. Thanks." Jim M August 2017
"Hi Peter, Waistcoat arrived today, superb, love it and perfect fit." Ian H July 2017
"Hi Pete. Yesterday I received my waistcoat, shirt and bow tie, this is my first time ordering clothes online and I was apprehensive to say the least. I would like to say how delighted I am with it all, it is perfect. Thank you for your excellent quality products, customer service, feedback notifications and fast delivery. I will definitely shop with you again and recommend you to my friends and colleagues." Nigel G July 2017
"Have received my order this morning. The colour and quality is perfect. Thank You for prompt delivery." Linda M July 2017
"Dear Tom Sawyer, Thankyou for your exceptionally speedy turnaround on the waistcoat. It looks better than in the photo too." Bruce T July 2017
"This is my first opportunity to message you regarding the wedding cake knife set, has been a very busy weekend. The set arrived before 11am on Thursday, absolutely incredible service, the set itself was beautiful and the bride and groom were over the moon when they saw it. I can't thank you enough for the amazing service you provided, I will definitely be recommending you to anyone I can think of." Gill S June 2017
"Received safely this a.m. Very prompt service for a last minute extra birthday present." Susan D June 2017
"Just a quick note to say a big 'Thank you' for the waistcoat you recently provided me. The quality of the waistcoat is fantastic and to turn around the order in just a few days was really appreciated. Many thanks, once again." Adrian B June 2017
"I would like to say that I think the waistcoat you sent us was of very high quality both in material and execution and the attention to the fit has led to an excellent outcome." Joyce B June 2017
"Thanks again so much. I love your designs and I stand out in my work place, not just for my skill, but your fabulous waistcoats." Ian Y June 2017
"Hi Pete, I am amazed that you managed to get my order completed in such a short time, many many thanks, early delivery was much appreciated.
Fantastic service, great quality product." Bernard G May 2017
"Thank you for the waistcoat, it is marvellous. The man it was made for is over the moon with it." Sandra O May 2017
"Waistcoat has arrived and fits and looks great. Thanks for the speedy delivery." Oscar B May 2017
"I just wanted to a thank you for doing such a great job with making my Father's waistcoat and getting it to us here in Wisconsin before his 80th birthday. It was a huge success and he loved it dearly.
" Jennifer B May 2017
"Good Morning Pete, a quick note to advise you that I received the shirt etc,yesterday morning, all in good condition and as required.The Cravat and Tie are perfect for my needs and I am most grateful for the excellent service that you offer. I must mention your excellent website, very comprehensive and easy to follow. Thank you for your perfect service and courtesy, I would have no hesitation in recommending your Company to my colleagues. Thank You." David L May 2017
"Dear Pete, thank you for the quick delivery of the shirt. It is 1st Class and of excellent quality, it was exactly what I was looking for." Gerry M April 2017
"Received my new waistcoat and very pleased once again. Thank you for sending it so quick." Graham E April 2017
"Just wanted to say that I had received the order last week and I'm very satisfied with it. It's wonderful. Exactly as I hoped. Thank you also very much for the prompt delivery. You have an excellent service." Daniel C April 2017
"Hi Pete – just wanted to say the watches arrived - they look fabulous and the engraving is excellent as well. Thank you for a great product and service." Greg JL April 2017
"All arrived and good. Thanks. Fits well. Will recommend." Jay C April 2017
"Hi Pete, just a courtesy mail to let you know that I received the waistcoats today, and I am delighted with them." Hector M March 2017
"Order Received and they look brilliant. Many Thanks." Chris M March 2017
"Many thanks for the courteous and efficient service. The waistcoat and bowtie arrived safely yesterday in good time for the birthday party.. We are delighted with them and think the recipient will look
very well in them !" Dorothy B March 2017
"5 star. Good stuff, nice people. What more is there to say?" Jim R March 2017
"Dear Pete, your product was once again perfect and I wanted to thank you for the great work!
Hope to contact you soon for other things." Gilbert S February 2017
"The waistcoat arrived yesterday. A great fit and superb quality and attention to detail.
Many thanks." Christine P February 2017
"I would like to thank you for the safe delivery of my order for the above. I am very pleased with this product and also for your very efficient dealings and despatch of these items!" Sue Z February 2017
"Many thanks for waistcoat. Excellent material and a very good fit. Thank you." David W February 2017
"Hi Tom Sawyer. I received my waistcoat this morning it is absolutely fantastic thank you once again for your service I have never been disappointed by your work." Frank A January 2017
"Pete, thanks so much for your great service communication and your consideration. Appreciate the good customer values." Ricky C January 2017
"Just to say a big thank you for the prompt service and fantastic waistcoat.
There were plenty of admiring glances at its outing at the Office Christmas party, and hopefully a few people will remember where they were told it had been purchased from :-)" Dave N December 2016
"Hi would just like to let you know I've received my waist coat and dicky bow today which is brilliant service and I love the products so yes it will be top marks from me on your review page and you will be getting more of my custom after Christmas thanks!!!!!!!!" Shaun F December 2016
"Thank you so much. The waistcoat has been received. Delighted !! The quality is excellent." Ann B December 2016
"I have just received my new waistcoat and bow tie and wanted to say how delighted and impressed, first of all with quality and fit and the delivery. Makes a change to get excellent customer service. Thank you." Philip B December 2016
"Hi Pete. Just wanted to say a great big thank to you and the company, for not only getting my waistcoat made, but delivered yesterday as promised, especially at such short notice! I tried it on this morning, and am absolutely delighted with the result and the fit!
I love the style of the waistcoat, and the colours in it, and I am sure that there won't be another one like it at the company Christmas Ball / party on Friday night! Please thank all the staff who were involved in this waistcoat, and wish them a Happy Christmas. Rest assured, I will be recommended Tom Sawyer Waistcoats to my friends, and in the new year will be ordering another one from you.
" Chris C December 2016
"Good morning Peter. My waistcoat has just arrived, thank you. Again, I'm chuffed to bits. Another very fine and beautiful waistcoat. I wish everybody at 'Tom Sawyer' a very happy Christmas. I'll be back in the new year." David P December 2016
"Just a quick email to say big Thank You for another super waistcoat. It's beautiful and smart. Lots of compliments on wearing it. Thank you for producing it so quickly." Malcolm R December 2016
"Just received my bow tie and am delighted with it. I will be wearing it at my next magic club meeting and hope it may generate more orders for you." Alan M November 2016
"Earlier in the Fall, I ordered the Woodstock waist coat and the Silver grey Kensington waist coat, both with bow ties. I wore them to my son's wedding. Both were a really big hit! The quality was excellent. They arrived timely and when I entered the reception hall in the Woodstock, I got a standing ovation. It does not get any better than that! " Gary F November 2016
"Waistcoat arrived this morning, we are very pleased with the quality and the superb turn around time for our order." Angela B November 2016
"Just a quick Thank You for meeting my order for waistcoat and bow tie for the wedding last weekend. I loved it! And it was much admired and I was happy to promote your work!" Mike C November 2016
"All arrived safe and sound. Fit is wonderfull. To say im a happy man would be an understatement. :) It will get its 1st "on stage" performance on the 18th of this month. WOOOOHOOOOO :) Thankyou so much for a 1st class service." David R November 2016
"Got my waistcoat and its a great fit. Thank you so much its fabulous. May feel have to go on the web site to see what else I can get
." Jon D November 2016
"OMG Pete, I got my waist coat today… I had no idea it was coming today.. I wore a pink shirt to work the waist coat is AMAZING!!! What a wonderful addition to my wardrobe. I will DEFINITLY be buying more... Thank you very much for making such an amazing product.." Kyle D November 2016
"Hello Pete, I received the package today and I am very pleased with the product.
I will order another one sometime in the future." Andrew P October 2016
"I wanted to let you know that I received the pocket watch today and it's more beautiful than I thought it would be!!!! Thanks so much!!!!" Heidi E October 2016
Many thanks for the waistcoat
Is absolutely brill and fits perfectly.
It will be out on its posh evening this wknd." Mark E October 2016
"The cummerbund and bow tie arrived Thursday and they are fantastic, excellent quality and good value for money. I am over the moon with them....... I will definitely be back in the future for further purchases if you can continue to make bespoke cummerbunds. Being in the military if we wear DJ's then a cummerbund is the order of the day.
Many thanks again, I may be back to very soon as I like the look of the Black 'Latimer' Dinner Suit.
" Steve B October 2016
"Thank you so much for the waistcoat. It’s a perfect fit and so well made. Thank you also for the speed in which you did it." Chris W October 2016
"My recent purchase of a bespoke Whale themed waistcoat was first class. It will be perfect for the Whale Tankers Limited Christmas party. Excellent customer service thank you." Paul N October 2016
"Thank you very much for your prompt response to my order – I received the waistcoat this morning and it looks lovely. My son has yet to try it on, but I’m sure he’ll be delighted with it." Jenny A October 2016
"Thank you so much for your prompt attention to this and for making it happen so quickly. You've just gained a new customer. Much appreciated and best regards." Stephen R October 2016
"Received my waistcoat today and I am delighted! When the review arrives I shall duly complete. I certainly will be back for more." Terry C September 2016
"Just wanted to say, the waistcoats went down a storm at the wedding and attracted many admiring comments. Perfect fit for our grandson, too." Anne D September 2016
"I just wanted to let you know that my new waistcoat has arrived and it fits perfectly. I am extremely pleased with it, and you will certainly have a repeat customer!" Brian M September 2016
"I received my waistcoat this morning and I just wanted to say how happy I am with it. The quality and workmanship is fantastic and I'll be proud to wear it on my wedding day." Andrew F September 2016
"Pete, I cannot thank you enough. The bow tie and cumberland arrived this morning, (Saturday) and are a perfect match for MS colours. Your service is unsurpassed by any other firm I have dealt with and I shall be reiterating that on your review. Thank you (diolch yn fawr)." Huw R September 2016
"The waist coat I ordered on Monday has just arrived! The quality is excellent and the fit perfect - your service cannot be bettered.
I will certainly use your company in the future and strongly recommend to others that they also consider Tom Sawyer for their requirements. Thank to you and all your staff." Jeff M August 2016
"Just a short email to let you know how pleased I am with my first Tom Sawyer waistcoat. The 'Red Kite' fits me like a glove and I am impressed by the quality and prompt despatch." Frits C August 2016
"I placed the above order only yesterday following a last minute requirement to wear a “different” waistcoat for a wedding. I have just received the waistcoat and bow tie as promised and I am so grateful to you and extremely pleased that there are still businesses out there that give a promise and keep it. I’m very grateful and can’t recommend you enough. Thanks once again." David J August 2016
"Thank you so much. The waistcoat arrived and is perfect. Thank you for getting it to us on time for the wedding we are attending this weekend." Linda C August 2016
"Hello Pete and Jan. The waistcoat arrived a while ago and it is perfect! I ordered it especially to MC the school's Debutante Ball and got many compliments. Thank you once again for your professional and timely service. You guys are great!" David I August 2016
"Hi Pete, I just wanted to say I have received the Waistcoat and it is fantastic. Thank you so much for all your hard work at getting it to me so quickly." Lucy F August 2016
"Hello, Received my order today and it is a perfect fit & the quality is amazing, well worth anyone having it made for them, this will not be my last order, once again thank you." Joanne G August 2016
"Thank you all so very much for the way in which you executed my order which was placed with you last week. I am very pleased with the items ordered, and the price paid. The gentleman I spoke to on the phone was very helpful with my enquiry. All in all I view this as a modern company with old fashioned values something of a rarity these days. I would most certainly order from you again, keep up the good work." Ashley B August 2016
"Just wanted to say a quick thank you for getting the tie to us as quickly as possible. The tie itself is of superb quality and we couldn't be happier with the service." Christina A August 2016
"Received the waistcoat and it is just perfect. Thanks for taking the time to make a good product." Rod M August 2016
"Sorry don’t do facebook but wanted to say thank you so much, wonderful service with swatch sent ahead etc, material just as hoped, then delivered exactly as you said and really very impressed by the quality, a lovely waistcoat, thank you." Jonathan M July 2016
"After struggling to find the waistcoat I wanted in the menswear shops I reluctantly ordered online as I prefer to see my purchase. After ordering on the 13th July, I received a swatch to see what I was ordering plus a request for my measurements so my waistcoat could be tailored. Today, 22nd July I returned from work to find a excellently tailored, good quality waistcoat and my additional bow tie. All in all an excellent service and I could only give you and your company my highest recommendation." Peter H July 2016
"The cummerbund, bow tie and handkerchief arrived safely today. They are fabulous and your company is a delight to deal with." G C July 2016
"Thank you, The waistcoat has arrived and looks good. Happy to recommend you to my friends." David L July 2016
"Waistcoat received, it is a perfect fit, fantastic colours and superb workmanship,
It is just fabulous, thank you very much." Paul T July 2016
"Just a line to say how pleased I am with the waistcoat. The fit is perfect and the style is just great. Also we were so pleased at the speed of completion and dispatch. I am so glad my wife Pamela found your site and decided to buy me a waistcoat." Geoff H July 2016
"Would like to thank you for making the purchase of this little gift a pleasant one, and thankyou for the very swift service and excellent communication." Roger G July 2016
"The waistcoat arrived this morning. Thank you so much – it was a big hit and the bow tie accentuates it perfectly! If ever there is cause to order another waistcoat or similar item, we will recommend you immediately." Linda F June 2016
"I wanted to thank you for accommodating my button change this morning; to brown leather buttons on my new Waistcoats. I was very relieved and grateful that you could help.
I think you know how chuffed I am with all the handmade Waistcoats your team have made; I think they are beautiful." David P June 2016
"Thank you....my order arrived today. I am impressed and pleased with both the pocket watch and your service, which has been absolutely brilliant." Sharon B June 2016
"My waistcoat arrived this morning. Very nicely made and perfect for my requirements. Thank you also for being able to provide it so quickly." Mike M June 2016
"Dear Tom Sawyer Team.
Bow tie arrived 02 June and is just what I wanted. Excellent service yet again. The quality and finish is equally fine, as with previous items, and all at a very good price. Apologies for not leaving feedback or reviews for previous items, (the Butterflies waistcoat and bow-tie remain a much admired pride and joy) but will rectify that over the weekend.
Thanks again for your great service and products, long may you prosper.
" Roger G June 2016
"Recieved awesome thanks will give feedback asap but wanted you to know think they are stunning quality exceptional." Roger S May 2016
"Thank you for the cummerbund which has arrived. I am delighted with the product and look forward to wearing it soon. The service was first class and I am very grateful." Michael O May 2016
"Hi Pete, Waistcoat has arrived, absolutely fantastic! Thank you so much, everything I had hoped for - a really distinctive style and so good to wear. Good to do business again, thank you." John T May 2016
"Just picked up the waist coat from the post office!! It is BEAUTIFUL!!! It fits perfectly! We cannot thank you enough. Luke is already saying he wants another in 4 years when he graduates University. Thank you again." Roger L May 2016
"Waistcoat received, and what a waistcoat.
From the moment it was ordered, the service has been exceptional. Even when I asked could it be made longer, nothing seemed too much trouble. Attention to detail and customer satisfaction was fantastic, I have no hesitation in recommending your company and if I need another waistcoat for a special occasion, yours will be my only choice.
" Simon S May 2016
"Thanks, received in good time, fit perfectly and there were people who wanted the shirt off my back due to it looking so good." Michael G May 2016
"Hi Pete, Just wanted to say a huge 'Thank You' for my husbands Cornish Tartan waistcoat. The silk is ideal because it is so light and comfortable and It fits perfectly and the workmanship is beautiful. We found you by accident after our local outfitters were unable to help in time for our god sons wedding and we are so pleased we did! My daughter would like to go ahead with one for our grandson and has held back a little because he seems to have been going through a growth spurt. However, she will measure him and send to you very soon." Anne D May 2016
"Order arrived , goods as anticipated, great doing business with you." Jon D May 2016
"I was amazed to receive my new waistcoat this morning. It fits perfectly and is of the usual high quality that your previous garments have been. Fantastic service can't believe you have managed to complete this order in record time. My trip to Lake Garda has a special masked ball dinner dance at which your waistcoat will ensure that I stand out from the crowd. Thank you for all your efforts they are certainly appreciated." Brian S April 2016
Thank you for my Waistcoats, received this morning as you promised. The Waistcoats are beautiful; I am really very pleased with them. They are beautifully manufactured and the Highland green Tweed is lovely. Chuffed to bits! Also thank you for the Navy Blue 'Scopes' Askrig Waistcoats. These were a Birthday present from my wife! I understand that you altered one of them to fit me; the work is beautiful, as are the Waistcoats. Thank you. Please pass my personal thanks to whoever manufactured the Waistcoats. They are all gorgeous.
" David P April 2016
"The delivery arrived in time and we are very happy with our purchase
Thank you very much for the excellent service." Deepa N April 2016
"Received all four waistcoats. Lovely fit, nice cloth. Thankyou." John M April 2016
"Waistcoat turned up today. Its beautiful. Thank you so much. Great service very much appreciated." Gordon P April 2016
"Thank you - waistcoat & bow tie arrived on Saturday - perfect! We are all delighted. It's been a pleasure dealing with you!" Anthea W April 2016
"Just to let you know , the waistcoat is perfect and fits beautifully. Many thanks." Rachel B April 2016
"Waistcoats have arrived safely and are gorgeous. They fit really well and look fantastic on - will look amazing on our big day." Sheena W March 2016
"Just to say a big thank you for the prompt delivery of the waistcoat I ordered...it is perfect and fits a treat." Matthew T March 2016
"The service provided by Tom Sawyer waistcoats was spot on. Good quality product, efficient administration and timely delivery. Thank you and well done!" Reg H March 2016
"Just to say that the waistcoat arrived in plenty of time and, despite my somewhat 'obscure' measurements, it is a perfect fit. My husband is absolutely thrilled with it and I cannot thank you enough for such a great service. I shall definitely recommend you to others and hope to order from you again. Once again, thank you so much, at a time when good service is hard to find, it's been a pleasure dealing with you.
" Josie S February 2016
My waistcoat arrived safely this morning and I'm very pleased with it. It fits perfectly and looks great! We are going to a big family party that has a theme "dress to impress and all that jazz" and I think my waistcoat and bow tie will be just the ticket.
Thank you and I'll recommend your services to my friends." Graham S February 2016
"This is to inform you that I have received my "Grouse" green waist coat today. I love it, it fits perfectly, it is well made. I will proudly wear this wonderful article of clothing. Thank you so much." M DeCarufel February 2016
"My waistcoat arrived this morning and it's perfect. Thank you so much for all your help and for the speedy service." K Hough February 2016
"Just received my new waistcoat. It is fantastic, and service unbeatable. I shall order another shortly for general wear. Many thanks again." R Millikan February 2016
"Waistcoat and bow-tie arrived when I was out last Friday so I picked the parcel up from local sorting office. Looks absolutely lovely! Hope I don't outshine my daughter on her wedding day in April!!!" B Pugh February 2016
"Waistcoat arrived this morning. Very pleased with it and the quality of your service. I will certainly recommend you." N Williams February 2016
"My waistcoat has arrived and fits beautifully lovely quality amazingly quick delivery." T Chapman February 2016
Just to say a huge thank you for the waistcoat which has arrived with us. My partner is absolutely delighted with it, and now very keen to look at the other waistcoats on your website, so we may well be ordering more! Thank you for accommodating all my requests and making something he's really going to enjoy wearing and working in." E Ford January 2016
"The waistcoats arrived today. I missed the excitement of opening that green package and trying things on. Utterly thrilled once again. Thanks once again! I shall be saving up for more no doubt." D Innes January 2016
"I just had to write to you to tell you how thrilled I was with the dragonfly waistcoat - how handsome my grandson Jack looked in it and how much he loved it… and everyone else.
I have passed on your coordinates to several admirers and promised Jack that I’ll buy him another one for his birthday. The fabric was quite exquisite. Thank you so very much for your excellent service." M Barwick January 2016
"Many thanks for the lovely waistcoat and matching bowtie you made for my husband David, he looked great." S Hodsen December 2015
"Just a wee email to thank you very much for the excellent service i received from TomSawyer ltd. The waistcoat was stunning, certainly a talking point at our Christmas night out. I really liked the look of the waistcoat on the webpage, and have to say it exceeded my expectations when i received it. Thanks again for a first class product and for excellent customer service.
" I Linden December 2015
"Would like to thank you for the prompt service, ordered at weekend and arrived on the following Thursday. The quality is superb, I will be back next time I need a waistcoat, bow tie etc. 10 out of 10." M O'Donovan December 2015
"Pete, and everyone else at Tom Sawyer. It is not often that I am moved to write to comment on great service but may I commend you on your attention to detail, follow up and general excellence. This is the second time I have ordered a Christmas waistcoat from you. Ordering online is generally a faceless transaction- but from the moment I ordered, I received a phone call from Pete to obtain the missing info on my waist measurement, was advised that I would definitely receive the waistcoat in time for our staff Christmas party, when it would be despatched etc. 48 hrs before our function I realised that I hadn’t ordered to matching bow tie-I emailed Pete in desperation early one morning, received a reply at 10.15 that morning confirming despatch that day ,and the bow tie arrived 24 hours later. Magnificent!! I run a large consumer goods business and have a passion for great service, and yours is second to none. I am also a resident of the south west, living in Somerset and have a holiday home in Cornwall and like to support local businesses wherever possible. I have told so many people ( as a result of compliments regarding the waistcoat) that if they ever want a waistcoat that there is only one place they should go to- Tom Sawyer. May I wish all of you at Tom Sawyer a merry Christmas, and I hope that your business goes from strength to strength.
I am using my experience of ordering from you as an example of truly great customer service with my own team, and I will definitely be ordering again.
Best Regards" D Townsend December 2015
"Thank you very much. It arrived today. Brilliant service. I will certainly shop with you again." J Wilmot December 2015
"Hi Pete. Just wanted to let you know I have received the waistcoat today. Thank you for accommodating my last minute order really appreciate this. It's great and the colour is fab." M Stevens December 2015
"Hi I just received my waistcoat, I love it the workmanship is exquisite. I am delighted with it and will definately use your company again in the future I liked the quick delivery and personal touch I received from your team.
Thank you very much." Garry J-N December 2015
"I've just collected my waistcoat and I need to let you know that it is superb. It looks great and fits beautifully.
I'm a very happy customer." I Rogerson November 2015
"My cat waistcoat and bow tie arrived this morning and it is PURRFECT. Many thanks." D Ashbolt November 2015
"I received my new waistcoat this morning and cannot thank you all for the very large sense of satisfaction that I am now feeling as a consequence. What a beautifully made waistcoat .... which fits perfectly. Not enough praise is heaped on our manufacturers in the UK so let me re-dress the balance and thank you for an excellent product, well crafted and which has put a huge smile on this customers face !! Thank you again and well done on your excellent work." K Sutherland November 2015
"Dear Tom Sawyer waistcoats,
I received my order today. Thanks very much for the prompt despatch. The waistcoat is fabulous, just what I hoped for." K Tunstall November 2015
"Received with thanks and worn with pride! A lovely set – fitted perfectly and looked spot on, a massive thank you!" C Javery November 2015
"I just wished to say thank you for your exceptional service. I placed my order at approx 9pm on Tue 10th Nov and it arrived on Thur 12th Nov. Wow! and that was for two engraved items, one of which I needed urgently for my son's graduation. Thank you so much for taking the trouble to ensure I received my order so promptly. Also of course I am delighted with the tie pin, and cuff link box. I'm not sure if my son will be allowed to wear his tie pin for his graduation but I'm sure it will see plenty of active service after that!" J Telford November 2015
"Dear Sirs, What a delight, just received my waistcoat, absolutely beautiful, so well made, real craftsmanship, fits perfectly, very very quick delivery. I have two black tie occasions over the week-end, delighted it arrived in time." C Hasler November 2015
"Just to let you know we received the waistcoat yesterday. Thank you very much, my husband is delighted!" N Jones November 2015
"It looks great and fits like perfectly. Thank you for your excellent service. I know it will impress at The Poppy Ball here in Dubai next month. I shall be sure to let people know where I bought it." A Devine October 2015
"Just to say that I am delighted with the way you have dealt with my purchase and for the speedy delivery." M Finch October 2015
"Waistcoat arrived safely this morning thank you, very pleased with fit and finish, I can see it becoming a favourite." T Frost October 2015
"I received the waistcoat you made for me yesterday. I wasn’t too sure about ordering a custom fit garment over the internet. The fit couldn’t be better! Thank you for providing this excellent service." J Warmack October 2015
"This is just a short note to say thank you! The goods arrived in Korea on Tuesday, passed through customs and I received them today.
They fit perfectly. I'm very happy with the quality and the speed with which you responded to my enquiry. Thank you again!" R Southall October 2015
"Thank You so very much! The package and waistcoats arrived today (Saturday) at 1pm!
Amazing! Both waistcoats are beautifully made. Thank you again for such wonderful service & quality products!" P Lenagh October 2015
"Excellent fit - as always
many thanks." D Williams October 2015
"Order received this morning - Absolutely perfect! Thanks again for supplying such a speedy and quality service!" S Porter October 2015
"Dear Pete, Received with thanks. Absolutely delighted with the waistcoat.
Kind regards." G Baird September 2015
"I got home yesterday to find my order. Waistcoat perfect fit. Amazed at your fast turn around. So delighted with the service you provided. Many, many thanks." T Kozlowski September 2015
"I just wanted to say Thank you for such amazing customer service on a recent order. I will definitely recommend your company. " L Childs September 2015
"Thank you for my waistcoat . Excellent fit , am really pleased with it." R Preston September 2015
"Just received my St George waistcoat and I'm very pleased with the result. Looking forward to wearing it on our next cruise on British Night." D Lane September 2015
"Thank you so much for the fabulous waistcoat that arrived fantastically quick Thursday morning. Having ordered it Monday afternoon. So pleased with the waistcoat.
Thank you so very much, I only wish I had a need for more. Will recommend to everybody.
" P Nixon August 2015
"Just a courtesy note to say the above order arrived safely today. And also to say how very pleased I am with the two waistcoats! Excellent service!" S James August 2015
"Just to say that my waistcoat arrived this morning. Put simply - excellent fit and a quality that has exceeded my expectations - I shall wear it with pride. Thank you very much indeed, also for the prompt delivery.
Following a series of disappointments with other companies, I was a little reticent about buying another waistcoat online. You have restored my confidence and I will certainly be back for more (and very happy to recommend you to anyone who asks).
" N Barton August 2015
"Thank you very much have received my waistcoat this morning.I am well pleased to say that I am over the moon with it once again thanks very much." M Lodge August 2015
"Thankyou so much, over the years between waistcoats, cravats etc. I've had excellent service from yourselves." K More July 2015
"Received and much admired. Thank you so much for your very prompt and helpful service." J Bevan July 2015
Arrived very promptly too. Thanks." N Wilson July 2015
"My husband has just opened his present and is thrilled to bits with his new waistcoat. Thank you so much for your first class service - review comments have been left but I just felt I wanted to let you know personally." S Gray July 2015
"Hello Pete, a huge thanks for getting the pen with engraving done so quickly. it is lovely can't wait to hand it over a week on sunday to them." D Wylie July 2015
"May I congratulate Tom Sawyer on my wonderful waistcoat, Shirt and Tie.
Matched up with a Pink striped jacket and panama, it looked splendid at my daughter's wedding!" G Cox July 2015
"We got our waistcoat, tie and bow tie in the mail today. They all look amazing! Thank you ever so much." K Pracht July 2015
"I just wanted to take the opportunity to say how happy we are with my fiancé's waistcoat which arrived today. You've been so helpful with sending us a swatch and answers any questions we had with a quick and efficient response. The waistcoat is excellent and he is going to look great on our wedding day. Thank you so much." H Dyer July 2015
"Just wanted to say thank you very much. Received the waistcoat and watch and chain on Tuesday absolutely lovely I am sure my husband will love it. Thanks also to Mr Peter Sawyer for his help." R Martin July 2015
"Lovely waistcoat..many thanks." B Graham June 2015
"Thank you so much Pete,
My order just arrived.. I love them, they are perfect!!" W Munitz June 2015
"Thank you for the waistcoat and tie, my husband is delighted and will look stunning at our daughter's wedding. You provided an excellent service and we will certainly recommend you." M MacAuslan June 2015
"Just wanted to say thank you for the cufflinks. Perfect. Very much appreciate your speed and quality of service." R McGougan June 2015
"Just to say we are all absolutely thrilled with the waistcoats. They (all) fit brilliantly and the boys are very pleased with them. So grateful you agreed to work with our fabric - they really do look super duper with your lining fabric and silk cravats/handkerchiefs. Once again many thanks." W Ashton June 2015
"Hello,I received my waistcoat this morning, can I say thank you absolutely top class, fits perfectly. Thank u v much." I Walker May 2015
"The new waistcoat arrived safely - thank you very much once again as it's brilliant!" J Roberts May 2015
"Dear Sir many thanks for the beautiful waistcoats. All arrived well." P Nugent May 2015
"Good evening guys.
I apologise for the delay in getting back to you, it's been a pretty manic couple of weeks at work for me.
Right, firstly I just wanted to say thank you so much for pushing my order through for the waistcoat and bowtie so that I would get it in time for the event we were going to, the fact you managed to turn it around in time for the event was nothing short of amazing.
Secondly I wanted to thank you for the products, I got compliments all night about how smart I looked and what a nice waistcoat it was, and that was all down to your handiwork. So once again thank you for everything, and rest assured I did, and will continue to recommend you to anyone that asks.
" R Morris May 2015
"Hello Tom Sawyer, My waistcoat arrived today and I am chuffed to bits with it, looks great and fits superbly. Thank you, great service will definitely use you again." I Hoult May 2015
"Waistcoats arrived this morning……excellent. Many thanks." M Parsons May 2015
"Thank you for the excellent service, I received my order this morning. Very pleased with the watch chain. Oh, and love Totnes, be down there this summer." M Eames April 2015
"I picked up my waistcoat order from our local Buckeye, Arizona Post Office this morning - it arrived yesterday (Apr 8) but I was too late to get it at that time. I opened the package with high anticipation and am overjoyed at the quality and fit of your waistcoats. Most excellent in all regards and I am eager to try them all out on various suit combinations in my wardrobe.
Who is to know? Perhaps I will ignite a "fad" for a new generation of impressionable young males willing to explore a more mature manner of dress to impress the fair gender; their peers; potential employers...? Well, one can hope, Yes? Be aware I'm fully satisfied with my purchase in all aspects of our transaction, and will ensure that word spreads accordingly. Thank you for your efforts, quality of merchandise, and excellent communication throughout.
" J Hudson April 2015
"Hello Jan & Team.
Thank you Thank you Thank you. You have been professional throughout, from my initial query & requests, to help & guidance in fulfilling this - Right through to the making of our Grooms party bespoke pieces & despatch. We have received today, obviously no one has tried anything on as yet - But on first receipt and inspection we Love Love Love :)
Thank you all so much for helping in making our daughters day unique and personal. We will send photographs after the day." T O'Donoghue April 2015
"Hi Pete, I hope this finds you well. The waistcoat and cravat arrived last week, and they did not disappoint. The waistcoat fit perfectly, and the fabric (the silk) and the color of both items were exactly what I was looking for. Thank you so much for the rush order and for being easy to work with. I wish you all the best." A Cisneros April 2015
"Just received my new waistcoat, very pleased with it. Thank you for your prompt delivery." B German March 2015
"My mustard coloured waistcoat arrived today - Fantastic!!! I think it's first class and I am absolutely thrilled with it." M Fairclough March 2015
"Just wanted to say thank you for my husband’s latest waistcoat – a really great fit and such a speedy turnaround, I never thought you’d get it made in time! Thank you very, very much. We’ll be in touch soon for a new purchase (hopefully a little less rushed!)" S Cargill March 2015
"Just to let you know that the waistcoat was a huge success – of course.
Perfect fit, great quality – and so fast.
I have bought a waistcoat from you before with the same satisfying result – so I will no doubt be back.
" J Sexton February 2015
"My waistcoat has arrived, very pleased, very impressed with your service. Thank you." C Richards February 2015
"Thanks for quick despatch of white dress gloves needed for my next acting role as: The Mad Hatter in a Malice-in-Wonderland murder event next week. They arrived yesterday, the day after I ordered them. Well done excellent service!" A Stephen February 2015
"Just wanted to thank you for such a quick & efficient service. I ordered sterling silver collar stays with engraving as a personalised gift for my fiancé for our anniversary. Beautifully finished excellent quality...very happy." M Contini February 2015
"Dear Pete, The Black Watch waistcoat has arrived and is perfect. Thank you so much! And thank you to you and your colleagues for making this process very straightforward. Your willingness to accommodate my requirements and the need to send the waistcoat to Arizona is much appreciated. I wish you well for the continued success of your business!" P Tarrent February 2015
"Received my waistcoat, bow tie and dress shirt yesterday morning. I am delighted at the fit, quality and overall presentation, along with the Royal mail delivery. As this was a last minute order I commend your professional service and commitment. I certainly will be ordering further items from you in the future." I Dobbins January 2015
"The waistcoat arrived this morning, thank you very much for your amazing service. The waistcoat is wonderful, fits perfectly and will be enjoyed. Many thanks again.
" H Frost January 2015
"I just received my order of a moleskin steampunk waistcoat from yourselves this morning. To say I am delighted is an understatement. The quality of the waistcoat and the fit is first class. This is due to the excellent customer service I have received from start to finish including early delivery before the date I was given. This is the second item I have bought from you and it won't be the last. The only criticism I would have is that you undersell yourselves !!! Quality products and superb customer service is a rare thing these days and any customers in future should know that they will get a superb product and excellent customer service from a company that obviously cares. Once again thank you and I look forward to my next order." P Gavan January 2015
"Dear Peter, I would just like to say thank you very much for the two waistcoats that you have recently supplied me. As with the previous waistcoats from you, the quality is excellent and everyone says "how smart they look". Your service is first class and despite my late order before Christmas, they were here in plenty of time." P Henton January 2015
"Dear Pete, the waistcoats arrived safely this morning at the school and seem to have been received with considerable delight! Thank you also for turning this order around so promptly - he has appreciated having them for the start of his term." J Foord January 2015
"Your company is one of the greatest, maybe some of these American companies could take some customer service points from you. Thanks for the new product and we will continue to use you in the future." D Marvin January 2015
"Ordered on Friday, contacted by your company for further details on Saturday,cut out on Sunday and delivered on Monday, fitting perfectly. This is unheard of service! I have never purchased an item in my life where so much attention has been evident! I shall most certainly spread the word." R Windrow January 2015
"Good Day Pete,
I picked up my Mustard Doeskin Wool Country Waistcoat at the post office on Saturday. The fit is perfect, it is very comfortable and everything I had hoped it would be. My is originally from Leiscester, and she loves it." C Savage January 2015
"Sirs. Thankyou for my order of a waistcoat. All I can say is great, thankyou for a great Christmas present, I will be back? YES.
" J Fairbrother January 2015
"Dear Pete, Many thanks for the 3 waistcoats and bow ties which I reveived yesterday. They are absolutely wonderful, so beautifully made and they are a perfect fit for all 3 boys. Wishing you a very merry Christmas and a successful New Year." C Tunningley December 2014
"Thanks for your quick response to my query yesterday afternoon regarding my order. I am pleased to advise that it arrived safely earlier today. To say I am pleased with it is a total understatement. It is fabulous quality and finish and is a perfect fit. Thanks to you and all your staff and Merry Christmas.
" B Ferries December 2014
"I recently purchased the Father Christmas and Reindeer waistcoat from you to wear at My company Christmas Party. I was blown away when I saw it and tried it on it fitted like a glove. Last night when I arrived at the Party everyone said how fantastic I looked and what a great idea to wear a festive waistcoat and wanted to know where it came from and I told them with pride Tom Sawyer. I can't wait for next Christmas so I can buy another one in a different colour. I would like to say just how happy I am to own such a fantastic waistcoat and It shows just how talented you tailors are. I would like to wish you all a very happy Christmas and a great New Year. A very happy customer, thank you.
" K Woolmer December 2014
"Fabulous service from start to finish. I had to place a very last minute order for a dinner and my waistcoat and bow tie were made to order, dispatched and delivered in record time. Very impressed!" N Ashton December 2014
"Just a quick note to say thank you for the waistcoat and the prompt service I received. The waistcoat was quality and a perfect fit.
Once again many thanks and I will be back for more." N Withall December 2014
"The boy's waistcoat & bowtie arrived safely today. We are very pleased with the design, colour, fit and finishing of the two items, which surpassed our expectations." J Lofts December 2014
"Waistcoat received safely on Friday - looks great, really pleased, thank you very much, I know my husband will be thrilled. Excellent service!" M Mitchell November 2014
"I received my order today and I am very pleased with the waistcoats,
perfect fit, very quick delivery and kept upto date with emails." T Weston November 2014
"I just received my parcel today. The items are so PERFECT. More beautiful then I even imagined. The cravat and matching pocket square color is beautiful. The vest fits perfectly and the pin is handsome. Thank you again. I will highly recommend your company." D Wanamaker November 2014
"Just wanted to say a big thank you again, the received birthday present for my husband is perfect. He was thrilled." L Brand November 2014
"Thank you so much! Have just received the Collar Stiffeners – and they are utterly fantastic! Thank you so much!! xxx" E Sybel November 2014
"Just a quick but slightly belated note of thanks for the waistcoat you have made for me. Excellent in all ways – although I do wonder if I will have to be careful not to eat too much festive fare if it is to remain a good fit!" A Bannister November 2014
"Many thanks, received my waistcoat this morning, fits beautifully. Please keep my details on file as I will be back next year." C Bell November 2014
"Waistcoat received thank you very much. Absolutely delighted with it and it fits perfect. Thank you for the First Class service." D Leonard October 2014
Fits like a glove and looks great.
Nice to deal with a good company
" J Currie October 2014
"The waistcoat arrived today and you have done it again! This looks set to be one of the favourite items in my wardrobe - the fit is good and the cloth is lovely." S Englefield October 2014
"Both waistcoats arrived as promised -in fact even earlier than anticipated- and fit well! Great colours too. Thank you for all your help and outstanding customer service." S MacQuarrie October 2014
"Fantastic response and incredible service... thank you so much." D Brooks October 2014
"Just a quick note to say that the waistcoat has arrived, really pleased with
the fast dispatch time and my husband is over the moon with it. He plans to
wear it when we go away for our anniversary celebrations next weekend." H Williams October 2014
"Thank you for your prompt service. The waistcoat fitted my husband perfectly and was just what we were looking for. Amazing service!! Have already recommended you." N Campbell October 2014
"I have recieved my waistcoats this morning. The Postie even drove all around the village to hand it to me as I was walking my dogs! The quality and make is good as usual and a perfect fit. Many thanks." G Eaton October 2014
"Received waistcoat today - Perfect!! I have posted pic of my son on Facebook page
and recommended your products & service
- I am thrilled & delighted & extremely impressed!,
Thank you!" L N-R October 2014
"Just wanted to say, I am extremely pleased with the braces!! They look perfect!
They are extremely good value for money also. Thanks very much for your swift service!!!" R Helmich October 2014
"Just a quick note to thank you very much for the order, it is as usual absolutely beautiful and arrived safely yesterday, Thursday 9th October as scheduled. It is my husband's 50th next week and I am sure he will be delighted with it." J Brown October 2014
"Thank you for your prompt attention to my order. They arrived safely yesterday and look amazing. The fit and length are perfect. My partner is absolutely delighted with them." P Collings October 2014
"Hail Ho Pete
Merry we meet.
Excellent order recieved this morning 25th September, many thanks.
Merry we part.
" G Knowles September 2014
"Would just like to say thank you very much for making and sending out the cows waistcoat. A very quick service and the waistcoat fits very well. It was worn by my brother to last nights party and many people made comments about it." C Laight September 2014
"Just received my order of ' Mini Owners Waistcoat'. Thank you for your excellent service and the quality of the product. Very pleased." S Lawton September 2014
"Just wanted to say thank you. The Waistcoat and Bow Tie arrived on 4th September, well ahead of schedule. Waistcoat fits beautifully and both are very well made. Excellent service all round." K Murphy September 2014
"I just wanted to say a big thank you for my amazing, supreme quality waistcoat. I feel great wearing it!! Thank you." T Brewster August 2014
"Thank you so much for the swift delivery of my recent order,the waistcoat looks fab thank you. Hopefully who I've bought it for will love it too." J Gunn August 2014
"I felt I had to write to say how impressed I am with the speed and efficiency my order was dealt with. Having placed this on Friday 8th August I received the cravat in the post the following morning, Saturday 9th August. This must be a first for any internet order." D Townshend August 2014
"Hi Pete. Ties arrived today they are great. Can I just thank you very much for all your help in producing grand ties that will look fantastic on the 11th October." A Leel August 2014
"Waistcoat arrived by post yesterday morning, nice colours. Couldn't wait to try it when I got home, yes it fits and I like it very much. Certainly will use you in the future." C Gordon August 2014
"It arrived about an hour ago and I am extremely pleased it's wonderful and an absolutely first quality product. I will be using you again. Many, many thanks." A Grimshaw August 2014
"Pete, All received, very nice, fits like a glove, great job. Thanks again for great service." J Milnes July 2014
"Just a quick thank you for fab service - arrived less than 48hrs of ordering.
2nd time I have used your company and will probably do again in the future." L Kerr July 2014
"Hi Jan. Just wanted to say that the cufflinks arrived on Friday. I am so impressed by the speed, thank you so much to you and the team for the excellent service!" S Murphy July 2014
"A big thank you for the rush job. The waistcoats are perfect and look very smart. They are also a great fit. Thank You again." J Bright July 2014
"Order received this morning, most impressed and very pleased! Thankyou for a very professional and speedy service and long may you prosper." P Phillips June 2014
"Thank you for your amazing service and wonderful waistcoat, really pleased fits perfectly. Order on Monday received on Wednesday. Fantastic, will recommend you to anyone who asks at the Garden party." P Leigh June 2014
"I have just taken delivery of the braces I ordered yesterday. They are brilliant! Well made and exactly as shown on the website. Excellent customer service. Thank you. My husband will turn some heads!! He hasn't worn braces in 50 years and they look great and he is delighted with them." L Chapman June 2014
"Just a quick word of thanks, the waistcoat is fantastic and I really appreciate the way you pulled out the stops to get it to me on time, that's service at it's best." R Jones June 2014
"Received as advised this morning. VERY pleased with item, fit and colouring ideal. Many thanks for prompt service." C Portsmouth June 2014
"Received, it fits and my wife likes it! Thanks." P Molyneux June 2014
"Just a quick note to say 'Many thanks for your amazingly prompt and efficient service'. The Shades of Blue Waistcoat arrived as promised at 09:30. It is beautifully made, a perfect fit and a joy to look at. I’m looking forward to wearing it on holiday next week. I can’t believe that, following my answer-phone message of Monday, you contacted me the next morning, and here we are on Thursday with the garment in my hands. Exemplary service, upon which I shall comment on Facebook, or wherever else you would like. Thanks again, and best wishes for your continued success." R Gowers May 2014
"Thank You for your Super Duper Service I could not believe how speedy my order was. I placed the order Monday and had it delivered all engraved beautifully Tuesday." J Payne May 2014
"Waistcoat received last week - just a short note to say many thanks. Great quality and great service!" L Cotterill May 2014
"Received my waistcoat on 1st May (7days)after ordering, very pleased with it. Family and friends have all admired it. Thank you for the great service." A Mutch May 2014
"The waistcoat has arrived. It's fabulous - thank you!" B Stacey May 2014
"I just received my waistcoat this week, and I have to say, I love it. It fits perfectly, I've never had a vest or waistcoat fit so well. It's an incredibly handsome piece of clothing, and it will be absolutely perfect for my wedding! More likely than not, I'll order another one after the wedding bills are all paid to wear at work (I work at the local Public Library). You've been really understanding and helpful from a service perspective, too. I just wanted to say, top to bottom, fine work! Thanks a million!" S Murphy April 2014
"Just to let you know that the shirt arrived today safe and sound at my workplace. Amazing quality and feel. Absolutely fantastic. It will have it’s debut at my daughter’s wedding next month." M Flack April 2014
"Delighted with both the design and fit - the four waistcoats are quality garments and your service is to be commended. Thank you once again." B Scanlon April 2014
"I ordered the waistcoat and scrunchy mentioned above a few weeks ago & the goods arrived yesterday. We just wanted to say......WOW!!!!! The waistcoat and scrunchy are absolutely lovely! We cannot thank you enough. The fit is perfect and it looks amazing on.
We are marrying in Mauritius on 8th May and the colours will look stunning against the Indian ocean.
Thank you again for a truly lovely garment." G Hassell April 2014
"Hello Mr. Sawyer, I received the waistcoat; the fit is perfect and the quality excellent. Thank you for a pleasant transaction." C Brinkman April 2014
"After a couple of days in London recently, the Totnes waistcoat I was wearing was admired, At the V&A museum, At H & H (www.harvieandhudson.com) Jermyn St. and a total stranger on Regent St. They were all given your name. No charge!! Keep up the good work." J Leadbeater April 2014
"Hi there I recently ordered a multi coloured waistcoat for my grandads 80th birthday yesterday, it was fantastic brilliantly made and delivery and communication was fantastic we will definitely use your company again and be well recommended as well thankyou very much." I Abernethy April 2014
"Hi Pete – just wanted to say thanks very much for the great service. I received the swatch the day after and the waistcoat came on Saturday in time for the birthday. It is extremely well made and a perfect fit - my husband was very pleased with it. Many thanks indeed." P Newton April 2014
"Thank you so much for the waistcoat and bow tie you did for me at such short notice. Incredible service and a beautiful item. I really want to say how much i appreciated it. I will certainly recommend you and hopefully order more from you in the future." J Balmain March 2014
"I just wanted to thank you for the fabulous waistcoat – my son has tried it on and it is perfect – I cannot wait to see him in it on the big day." C Thomas March 2014
"Belated thanks for another beautiful waistcoat. I will probably never ever wear a monocle, but I love knowing that I own a suitable waistcoat." T Phelps March 2014
"Just a quick email to say thank you very much. The service you provide is very good and very efficient and the waistcoat is great - really nicely made and good quality. It was a present for my husband and he loves it! Great to be able to buy something from an independent trader rather than a big name brand too. I'd definitely recommend your company or would come back again next time!" D Stanford March 2014
"I can confirm that I received my order this morning. This is just to say that I am very pleased with the waistcoat and bow tie, they are amazing and everything that I hoped that they would be, I am very much looking forward to wearing them as I pick up my violin and play. Thank you for you exemplary service, it is very much appreciated. Please pass on my thanks to the team, there work will be appreciated for many years to come.
" M Wright March 2014
"Thank you for your wonderful service. The waistcoats arrived 7days before the due date, fit perfectly and are very well made. Both the groom and best man look very handsome and, as I mentioned before, we are using the materials colours and name (feathers and wings)as the theme for the wedding. Once again, thank you so much.
" A Lister March 2014
"I have Just Received my order from you. This is the second time I have ordered A Knife & Server set and once again I am delighted with your fast and efficient service!! The set is lovely and I am Sure the Bride & Groom will be as pleased with it as I am." J Vine March 2014
"Hi Pete, I just wanted to say a big thank you for the vest. It is gorgeous! And we are very happy with." C Canavan March 2014
"I received my order on Friday as I was informed I would, and I am extremely happy with the waistcoat. Really well made, good fit and looks great, so much so I have already ordered another. Many thanks." B Gardner March 2014
"I just wanted to let you know that the waistcoats arrived in great shape and they are super. Thank you so much for assisting me - I am very pleased and this will be so special to wear at our May wedding. The garter is great as well." M Shearer February 2014
"Sirs,Your Pretied Day Cravats are a great success. Speedy elegance and comfort in the wearing. Comments of admiration such as I've not known before. Thank you for producing them, and for prompt delivery." J Sargeant February 2014
"Thank you so much. I just received my waistcoats and they are beautifully made with high quality wool. It is so hard to source nice waistcoats in Australia, I will be telling everyone
" J Kluge February 2014
"I want to thank you sincerely for the excellent service you have provided. Within days you have made and supplied a high quality waistcoat for my son’s wedding. Both the materials and craftsmanship that have gone into the item have been of the highest order and, as such, it represents excellent value for money." S Lesik February 2014
"Waistcoat and scrunchy tie just arrived absolutely fantastic, superb quality,
and excellent help prior to ordering you will be highly recommended by me thank you so much." I Gower February 2014
"My order has now arrived, my fourth with TSW. A perfect shirt and a really stunning silk cravat. Couldn’t be happier. My grateful thanks to the Tom Sawyer team." R Wiseman February 2014
"Waistcoat has arrived, it's fantastic- thank you. I just wanted to let you and the team know how pleased I am with it." J Sansbury February 2014
"Received – Fantastic, a perfect fit and it looks superb! Well done!" D Lye February 2014
"Received my goods thanks in quick time happy
With the quality of garment and will definitely
Use your web site and recommend you to friends
" H Taylor February 2014
"I received my order today, and we LOVE the ties! Thank you!!" S Egide February 2014
"Waist coat has arrived safely. Very professional service and well made waistcoat. Very pleased." P German January 2014
"We have the waistcoat, it fits!..............and looks great!..............A big thank you to all involved in making it so quickly, you saved my bacon." R Davis January 2014
"I am writing this letter with a deep sense of appreciation for the beauty that was delivered today through RoyalMail.
I had only a vague notion of what I needed and was not satisfied with what was available locally. I was even more worried of online purchase because of the challenges with color rendition and the inability to feel textures. But your team has translated it so wonderfully. The texture exquisite, fit exquisite, finish exquisite and once worn, I felt exquisite.
You should certainly feel proud of such workmanship and I do appreciate the high level of care your team takes with absolutely no physical detailing except through details given through internet.
I wish your company a lot of success and thank you once again for making me fall in love once again, this time with a Tom Sawyer Waist Coat.
" J Mathew January 2014
"I just want to say how pleased I am with the waistcoat. It feels truly bespoke and is going to really add to the upcoming ' big day'." R Thurlbeck January 2014
"I'm not on Facebook, but would like to express my great satisfaction anyway.
Today I recieved my 8 day cravats, packed securely but un-bulky enough to go through a standard letterbox - which is a lot more convenient than having to do a personal pick up at the post office.
Thanks a lot for a very smooth transaction. That's the way to bond (new) costumers with your company. See you soon ;o)" O Clausen January 2014
"Just took delivery of my waistcoat,fantastic perfect,really pleased with it." L McCalmont January 2014
"My wife, Sandra, has bought me one of your waistcoats as a Christmas gift. It is a lovely "red kite" burgundy tweed waistcoat and I am delighted with it. I have a number of waistcoats so I know what I like and thought it appropriate to pass on my thanks for the wonderful quality of your product. I feel sure that I will be returning to you in the future, it is so nice to find good, old fashioned quality. Thanks again and good luck for 2014!!" J Hayward January 2014
"I received my waistcoat the day after Christmas and I was extremely pleased with the fit and quality (to say nothing of the correct size). I will be ordering again from you in future. You went that extra step to accommodate me in colour and size. Happy New Year from a satisfied customer.
" E Ossa January 2014
"The service is fantastic and the garment is great, I will look the best dressed at the functions for sure… or at least my waistcoat will look the best. If Carlsberg did waistcoat service… it would be modelled on yours." F Reilley January 2014
"Just to let you know my order arrived today, and I am more than happy with it. Thank you so much for your time and help with my purchase. I think it will even bring a tear to my dads eye when I present him with it for his 60th Birthday, along with a poem I have wrote all about time. Also, your exceptional customer service is most appreciated, it is not often to receive these days, so thank you." S Borshik January 2014
"Just wanted to say thank you for the cufflinks, which are lovely and the little plaque on the box is tremendous. These are to be a gift from my future daughter-in-law to my son on the occasion of their wedding on 31 December and they will look a treat. Once again thank you for such a prompt service." A Baker December 2013
"I just wanted to send a personal note to thank you so very much for your speedy and wonderful service in getting my gift of a waistcoat to my husband. He wore it last night at our Cathedral Carol Service and is absolutely delighted with it – especially the compliments he received too! It is beautifully made and fits him perfectly! I will definitely recommend you again and will come back to you again!" G Jarvis December 2013
"Thank you so much for my husband's beautiful waistcoat and cravats.
Your service is absolutely fantastic .. Many thanks once again and I know he will love the items.
Best wishes for Christmas and the New Year." J Rymill December 2013
"Fantastic waistcoat, really pleased with it. May well be back for the black version later." R Wales December 2013
"To all at tom sawyer waist coats, I wore my waistcoat the next day as helper aboard a santa special steam train, it was admired by many, and a few asked me where I obtained it and I told them. Hope you get a few more enquiries as I still have two more weekends to go before xmas riding the santa special ,by then up to 3000 mams -dads- grandparents and children will at some point have seen your design walking up and down the steam train, so many thanks to all, have a good Christmas and new year." S Owens December 2013
"Can I take this opportunity to say a big thank you for all the service I received with my recent order for the red waistcoat and bow tie. The service has been excellent throughout, and both waistcoats have been fantastic and well received by the choir and audience. People are often quick to complain when there is a problem, but not so quick to praise excellent service. Both myself and my wife have spoken to a number of people at your organisation and we found every single one extremely helpful and knowledgeable. So we can't thank you enough. I know exactly where I will be coming when I want to update my concert wardrobe. Many thanks once again and I wish everyone there a Happy Christmas and a successful New Year." D Howells December 2013
"Collar stiffeners received just now! They are AMAZING, superb quality and lovely engraving, I'm seriously impressed! Thank you so much - have a wonderful Christmas." S Newell December 2013
"I was really impressed with your customer service, placed an online order at “ silly o’clock” and received an order confirmation and date for shipping next day. Items were received within 1 day of shipping and well packaged. They are lovely , quality items bought as Christmas gifts and I’m sure my son will want to know where I found them. Always more than happy to spread the word when I find a quality supplier, will pass on your website details at every opportunity." S Hill December 2013
"Wow! Thank you. The waistcoat arrived yesterday and I am so pleased. The
fit (to my supplied measurements) couldn't be better even if I had visited a tailor and the finish is excellent. I think my choice of brown tweed and silk really works. But all credit to you and your team for
having such wonderful fabrics available to choose from and for making such a stylish garment. I am 'over the moon'." S Brown December 2013
"Thank you for my 2 musical waistcoats. They are really good and fit great. Very comfortable also. If I need more,will contact you again." JP Cavanagh December 2013
"My waistcoat arrived today and can I say that I was really impressed with the quality of the garment. The fit was perfect. So can I take this opportunity to thank all those involved with the making of my waistcoat. A very pleased customer." N Fogarty December 2013
"I have received the above order and would like to express my gratitude for making and delivering it so promptly. The waistcoat is excellent and fits perfectly, I'm sure there will be many complimentary comments tomorrow evening at the "Vegas" Ball we are attending. Your excellent service and quality product is greatly appreciated." D Ball December 2013
"Just to say that we received the waistcoast and bow tie and it is absolutely beautiful and fits perfectly. Thank you so much." M Kemps December 2013
"I received my order yesterday and would just like to say how pleased I am with it. The knife and server are very good quality, the engraving is lovely and the presentation box is superb. It is a present for our son’s wedding, as we are also buying the cake, and it just adds the finishing touch. Thank you again for a quality product and excellent service. I will certainly be recommending your company to others." N Scott November 2013
"What fantastic service and a super quality product. Many thanks." D Mowatt November 2013
"Just received my waistcoat/bow tie and would like to say thanks for promptly dealing with my request and providing me with some quality merchandise. I will certainly shop with you guys again and have no hesitation in recommending you to others." P Taylor November 2013
"What can I say? I am a VERY satisfied customer, the whole experience was most efficient, and my Christmas waistcoat arrived and was absolutely perfect for my practice Xmas party next month. I will not hesitate to recommend you and use you again." P Dentith November 2013
"I have just received my waistcoat, great service and is just what I expected it to be like. It fits so well, it could have been made specially for me. I am so pleased it was!" P Lawton November 2013
"Received my waistcoat Friday, very pleased with the quality and speedy service, I would definitely without question purchase from your company again." D Pound November 2013
"Excellent quality, price and delivery." J Woodcock November 2013
"Arrived and delighted. Best dressed man in Scotland now! " M Mackie November 2013
"The cummerbund and bow tie arrived on Friday morning and they are great. Thank you for your excellent service." G Crofts November 2013
"Very pleased with purchase and speedy service. Thank you very much." L Taylor November 2013
"Just to thank you so much for my waistcoat. I will wear it with pride at my wedding. Thanks again and I'm sure I will be visiting a forth time soon." R Brown October 2013
"Hi Pete, Thanks for the waistcoat, It fits like a glove." J Chandler October 2013
"I am absolutely delighted with the sevice and the waistcoat." R Heath October 2013
"Thank you soooooo much for the fabulous waistcoat that arrived today. It fits George perfectly and looks absolutely stunning. My husband is very jealous and wishes he had insisted he had a waistcoat made for himself! You run a wonderful company and your prompt service and delivery, attention to detail, customer service and the superior quality of your products are second-to-none.
I know that George’s tree frogs will be the talk of the party!" S Bradford October 2013
"Hi Jan and Pete. The double breasted waistcoat arrived and I love it. It is a good fit and will be an excellent addition to my new Summer look. I hope you guys continue to make the double breasted waistcoats with different fabrics. Absolutely love it! Oh and also Dad loved his Bali Batik waistcoat as well." D Innes October 2013
"My waistcoat arrived this morning and exceeds my expectations! I am delighted with it - the fit is perfect and it looks great with my suits. Many thanks indeed for your work.
I'll be happy to recommend you strongly." J Laird September 2013
"Waist coat arrived and fitted perfectly (with room for growth), and my son was extremely proud to wear it in Westminster Abbey. A huge thank you to the lady that took my order, and was able to turn the order around so quickly." M Lunn September 2013
"I just wanted to extend my gratitude to you for the waistcoat you dispatched out so promptly for my dad it fits wonderfully and he's so happy. I'm eternally grateful." P Hale September 2013
"Just a quick note to say thank you very much for your extremely efficient and fantastic service. I am really thrilled with my waistcoat it now fits perfectly and i can't wait to wear it at my wedding. I will not hesitate to recommend you and your services to all. All the very best to you and your staff. May you have continued success….." T Howard September 2013
"Hi, Pete. The waistcoats arrived last Wednesday and we are delighted – they are everything we hoped they would be. Thank you for all your fantastic assistance. Our wedding day will be more special because of you." G Richardson September 2013
"Hello there, we just wanted to let you know how popular my husbands waistcoat was at a recent wedding. many of the guests commented on how fabulous it was, and where had he got it from. He looked brilliant in it. So just thought we should let you know." P Scurr September 2013
"Received waistcoat today. I would just like to say that I am delighted with it, and would like to thank you for the excellent service that I have received." W English September 2013
"Wow what an incredible piece of eye catching quality kit." N Bryden September 2013
"Many thanks for processing the order so promptly and sending the swatch in advance. It all looks great and my waistcoat fits perfectly." V Ramirez September 2013
"I just want to say a big thank you for the waistcoats. Mine was a perfect fit and I know it's going to look very fantastic when I finally use it during my upcoming wedding. Thanks so much tomsawyerwaistcoats!!" G Malokwu August 2013
"I just wanted to let you both know that I have just taken delivery of my order.
I am so impressed with not only the quality of the knife but also the speed in which you organised everything; very impressive. I will definitely let my friends know of your service and the things you can supply. Once again, thanks, it will look beautiful sitting next to the cake. The most important thing is to make sure that it does not get mislaid amongst the clutter of the wedding and evening dance!!! Maybe I will padlock it to the table !!!" C Langton August 2013
"Fantastic service. As I'm local they let me pop in to choose material/colours to make a different waistcoat. Very helpfull staff and a great product. Would recommend them to anybody looking for a decent product. Thank you." D Pratt August 2013
"Many thanks to all at Tom Sawyer for a superb product made for me at what I have to admit was very short notice! Thank you one and all, I shall really enjoy wearing it!" J Williams August 2013
"Thanks very much for your excellent service - neither of us could believe how quickly the waistcoat and bow tie arrived. The waistcoat fits perfectly and my husband is delighted with it." R Dear August 2013
"Received my order today. Thank you for the fantastic service. The "Flower of Scotland " waistcoat fits perfectly and I am really pleased with the quality. I cannot believe how quickly you were able to deal with my urgent request and I am looking forward to wearing it at my nephews wedding in Chamonix, France, next week. Will be recommending your business and service to all my friends here in Edinburgh, and look forward to doing business with your company in the future,
" A Mitchell August 2013
"We were extremely impressed with the quality and originality that the waistcoat brought to our special day. We first came across the Tom Sawyer website when searching on musical waistcoats on the internet. James is a musician and we wanted to add an element of ourselves into our wedding. We ordered the waistcoat online and my mother brought it over from England to New Zealand. It was beautiful! Well crafted, individual, and everything it was advertised to be and more. We would recommend Tom Sawyer Waistcoats for anyone looking for a beautiful piece of character to add to their character-filled groom or simply looking for something a little different at great value. In fact, the groom liked it soooo much he used it in his next music video!" Abby & James August 2013
"Just to let you know that the waistcoat arrived today and that I am gloriously happy with it.I was more than happy with the swatch you sent but the finished product far exceeds what I was expecting, it fits like a glove. The finish is excellent, I particularly like the high neck and the extra button holes. To close, just to let you know that the wife has cleared me to get the black one as well so I will be giving you a ring." J Greener July 2013
"Peter, Just to let you know that my waistcoat arrived today and is, as the last one was, just perfect. Many thanks." R Bracewell July 2013
Zboží, které jsem si objednal dnes jsem se vrátil domu. Product is wonderful. Thank you for the prompt delivery and look forward to your next purchase with you." M Jurenová July 2013
"Waistcoat arrived this morning and is wonderful, the tartan is gorgeous. Thank you so much for an astonishingly quick service.
" S Alexander July 2013
"Just received my waistcoat. Superb, tidy as a Nuns bedroom. Very happy. More to come." J Bentley July 2013
"Just wanted to say thankyou so much for the efficient service and excellent product quality from yourselves. 4 days from order to receipt of a personalised gift is most impressive! This efficient service is certainly an excellent way to go about getting repeat business. Thanks again for all your help and such a lovely pen." L Martin July 2013
"Thank you for your swift service and quality garments." B Scanlon July 2013
"My waistcoat arrived yesterday, and without going overboard - its perfect! Exactly what I was after, and the tortoise shell buttons and vertical watch chain button hole are spot on, and the fit is great. Really, really pleased with it, and thanks again for your hard work and fast turn around." O Brown July 2013
"Thank you for such a prompt delivery. Both waistcoats safely here. Husband delighted with his tractor one - will wear it to our granddaughter's wedding." R Cook July 2013
"The postman has just delivered my early Christmas presents. The waistcoats are beautiful; All I had hoped for and more." J Martin July 2013
"Just to confirm waistcoat arrived, really pleased, very good customer service. Many thanks." G Hawkings June 2013
"Arrived this morning.. Looks great. Many thanks for your fantastic response. Will tell everybody of your quality products." A Farford June 2013
"Hi Pete, All received. Absolutely fabulous craftsmanship and work. Thank you!!!" A Culley June 2013
"My waistcoat arrived yesterday and I am very pleased with both the craftsmanship and customer service. I wanted to thank you for your quick, professional work." J Melia June 2013
"Received the waistcoat, tie and hanky today. Wanted to drop you a line to say they are absolutely superb. The quality is excellent, totally perfect. I shall be recommending you to all my friends (although sadly not many wear waistcoats!).
" M Nixon June 2013
"I just had to email you to thank you so much for your fantastically quick service and excellent product. My husband is about to celebrate his first fathers day and I wanted a special gift. I looked everywhere for a classic, wooden photo frame with an engravable plaque, but all the ones I come across looked cheap and tacky. I was thrilled to find the walnut and oak frames on your site and ordered one with a personalised message on Friday lunchtime. I was shocked and a bit disbelieving to receive an email that same afternoon to say the frame had been dispatched and amazed when it arrived in the post Saturday lunchtime! It is beautiful, just what I was looking for and I'm sure my husband will love it. I will be recommending you to others." M Jones June 2013
"I just wanted to express my joy at how quickly the Waistcoat arrived. Roughly a week earlier than it was supposed to but despite this the quality's still breathtaking, it fits beautifully and the materials used are some of the finest I've ever seen, a 10/10 job, I'll definitely use this service again, thank you." J Wilson June 2013
"Fantastic, efficient service. Beautifully made and excellent quality waistcoat. Thank-you." L Foxwell June 2013
"It arrived at 8 a.m. and fits perfectly. top marks - you couldn't have done better." L Blackall June 2013
"I would just like to say how delighted I am with the quality of the product and how quickly it was engraved and dispatched. I ordered it in the evening of 2nd June and it arrived during the morning of the 5th by Royal Mail 48 Hour service. I am very very pleased. Thank you so much and long may you live." S Kitchener June 2013
"The waistcoat is truly an item of great quality, and I am exceedingly pleased with it.
As an old farming friend of my Dad's said - when I bought a Maseratti Mistral Convertible in 1968 - 'Aye young John, You'll get a better class of Woman now.'
I was young, incredibly naive, and fortunate enough to be playing with a Dutch Band who had had a number of Continental Chart hits. I fully expect your waistcoat to produce a similar result......without the ongoing costs that buying an overpriced, incredibly unreliable, and almost lethal projectile, that had cost more than a semi in suburbia did at the time, visited upon me.....But - previous comments notwithstanding - It was incredibly good fun to drive, Doormen at Hotels - including The Dorchester - held the doors open, and my father's friend's prediction was 110% accurate. I wore the waistcoat with the kilt and an Argyle Jacket today; Despite the fact that I appear to be rivalling the Incredible Growing Man in avoirdupois, a bloke and his girlfriend came up to me in Cheltenham and said "Now, that's what I call style!" I'm now working on a ploy to separate complimentary blokes from their ladyfriends (Hmm - vice versa methinks).....Without them getting too ratty, of course."
"What !! how can this be so, I only ordered it on Monday, your company is going downhill, place an order, giving you no measurements, except to say same as always, 3 days later it's here, surely this is not acceptable.
Jan, Pete and your staff......Superb service, wonderful products, to anybody out there who are undecided whether ordering on line is for them, then please if it's Tom Sawyer Waistcoats you are about to order from, hesitate not, they are in Tina Turners words "Simply the Best"
Thank you everyone
"Hi Pete, Jan and Kate,
back to home page
My three Beach Wedding Waistcoats arrived and they, as usual, look absolutely splendid. Thank you once again for your tireless work in helping me extend my wardrobe.
My colleagues frequently ask "How many waistcoats do you have?" I have 19, and at least 14 of those are Tom Sawyer waistcoats. Why? There's no one better nor more reliable!
I look forward to my Summer versions of the Panda and the Comby Van waistcoats.
Registered in England and Wales No. 3533364 VAT No 755015348
Tom Sawyer Waistcoats and Tom Sawyer Wedding Waistcoats are the internet trading names of
Tom Sawyer Ltd.
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We are able to deliver Worldwide
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Ordering Information & Terms and Conditions of Sale
AVAILABILITY, ACKNOWLEDGEMENT AND ACCEPTANCE OF ORDER
Availability All items are offered subject to availability. We will inform you as soon as possible if the goods you have ordered are not available or we are unable to supply within any time scales you have provided to us.
Acknowledgement and acceptance of your order Upon placing an order you will receive an automated email setting out the details of the order and allocating an order number. We will email you again, as soon as possible, to confirm acceptance of the order, availability and the expected dispatch date.
What size should I order? Most Tom Sawyer waistcoats are individually made to order and our aim is to supply waistcoats that fit and provided that the correct size is ordered, or accurate measurements are supplied, we should get it right first time.
Prior to ordering, please check our measurement charts. For waistcoat orders, it is best if you supply your chest measurement and waist measurement (taken around the widest part of the stomach), as well as your full height. These measurements can be in inches or centimetres and added to the special instructions box at checkout.
Colour Variations/Fabric Samples Where time limits allow, it is our policy to send fabric swatches for made to order waistcoats and neckwear once ordered to give you the opportunity to see and approve the actual colour and fabric prior to manufacture of the goods. We are also happy to send out fabric swatches free of charge if you wish to see the actual colours and fabrics prior to placing an order.
Please be aware that due to variations in individual monitor settings, there may be a slight difference in shade between the photographs on our website and the actual fabric colours, which is beyond our control. Therefore we cannot accept the return of a made to order item on the basis that the colour of the item did not exactly match your monitor’s display of the colour shown on the website.
When an order is placed by you online, your credit or debit card, or Paypal account is debited to the full value of the order in pounds sterling. International credit card providers or banks determine the exchange rate you are charged and may add additional processing or administration charge in relation to such transactions. The conversion rate shown on our website may vary from that applied by your Bank or card provider.
VAT is payable on all goods delivered to addresses within the United Kingdom and all E.U Countries unless the goods are Zero Rated or otherwise exempt. We are required to charge VAT on Boy’s waistcoats made to fit body measurements larger than those shown on the measurement charts for our size 14 waistcoats (i.e. 32” chest, 5’ 3” height).
ORDERS BY TELEPHONE
If you would prefer to order by telephone please call us on 01803 868960 and have the order details, colours, sizes and your card details to hand. Our sales office is open Monday to Friday from 9.00am to 5.30pm GMT (excluding bank and public holidays)
Standard quantity discounts are detailed on the website with the relevant items and are calculated and applied automatically when you place qualifying products into the shopping basket. Please contact us for discounts which may be available for large volume/ commercial orders.
OUR COMMITMENT TO YOU.
We always endeavour to offer a high level of service to our customers and if we make an error with your order we welcome the opportunity to rectify it whenever possible.
Dispatch of Waistcoat and Neckwear orders
Most Waistcoats and Neckwear are individually made to order and, unless an urgent order is requested (see next paragraph), will usually be dispatched within 2-3 weeks. Where time limits allow, it is our policy to send fabric swatches of waistcoats and neckwear ordered, to give you the opportunity to see and approve the actual colour and fabric, prior to manufacture of the goods.
Please read our returns policy regarding made to order items.
Urgent orders for UK delivery
Waistcoats and Neckwear can usually be made and dispatched, as quickly as is necessary, often within 24 hours (weekdays & subject to fabric availability). There is no extra charge for this service, but we recommend that you select ‘priority delivery’ in the shopping basket. Please notify us of your required by/function date in the special instructions box and we will contact you as soon as possible to confirm the dispatch date.
Dispatch of Accessories, Gifts, Engraving and Shirts
We aim to dispatch all accessory, gift, engraving and shirt orders within a maximum of 2 working days, (including engraved gifts). If any items are not in stock or there will be any delay, we will inform you as soon as possible. For urgent UK orders we recommend that you select ‘priority delivery’ in the shopping basket. Please notify us of your required by/function date in the special instructions box and we will contact you as soon as possible to confirm the dispatch date.
SHIPPING AREAS/DELIVERY METHOD
UK Standard Delivery (excluding Channel Islands) Usually by Royal Mail 1st Class, 1st Class Signed for service or Parcelforce 48 for heavier packages - a signature will be required on delivery. Goods usually received within 1-3 days of dispatch, but this is not guaranteed. Shipping charges are shown at checkout.
UK Priority Delivery is either by Royal Mail Special Delivery or Parcel Force 24. – A signature will be required on delivery. Price £7.95 per order. Goods usually received the next working day after confirmed dispatch date (deliveries to Northern Ireland, UK islands and the Highlands of Scotland will take an extra day). Please note that selection of and payment for a priority delivery service is not a guaranteed service as deliveries may be delayed due to circumstances beyond our control. Priority deliveries to the Channel Islands weighing over 2 KG will incur extra charges as international parcel rates will apply.
Europe and Worldwide delivery options are either by Royal Mail International Tracked & Signed (Fully tracked with signature on delivery) International Tracked or Royal Mail International Signed service (tracked in the UK only with signature on delivery), depending upon delivery country. Delivery is usually within 4-7 days of dispatch but this is not guaranteed and depends upon the destination country, customs requirements/delays and any duty collection required. Import duties and taxes, and duty collection fees, vary from country to country and are the responsibility of the purchaser.
Europe and Worldwide Excess weight delivery charges.
Wherever viable and possible we charge a flat rate price of £15.00 per order, however we reserve the right to quote amended delivery costs for any package heavier than 2kg. We will notify you in advance, as soon as possible, should additional charges be necessary and in any event we would not debit your credit/debit card without your consent. You retain the right to cancel your order should the delivery charges be unacceptable.
For urgent or heavy international deliveries we are able to use alternative couriers. Please contact us with details of your requirements so that we may obtain a shipping quote.
On rare occasions, for reasons beyond our control, there may be a delay in dispatching your goods beyond the confirmed dispatch date. We will, wherever possible, keep you informed should this happen. Our liability for delays, errors and omissions, in this instance, is limited to the value of the goods only and not for any consequential loss.
All delivery times are given as a guide as the actual time taken for delivery is outside of our control. We will not accept liability for delivery delays caused by failure by suppliers, postal services & carriers, customs duty collection & import regulations, industrial action, inclement weather, snow, flooding, earthquake or any other reason beyond our control. Non arrival of goods to meet specific dates & deadlines therefore, must be at your own risk, although Tom Sawyer commit to acting in good faith and assisting in meeting your delivery requirements wherever possible.
When you shop online with us, our DigiCert secure server encrypts all of your personal information, including name and address. Card payments are processed by Sage Pay or Paypal, both industry leaders in secure internet transactions which are used by thousands of other UK businesses. All transaction information passed between our website and the payment systems are encrypted using SSL certificates. Online orders ensure that no employees within our company are able to access your full card details.
Once on the payment systems, all sensitive data is secured using the same internationally recognised encryption standards. The encryption keys are held on the same type of systems as those used to secure VeriSign's Global Root certificate. Payment gateways are regularly audited by banks and banking authorities.
In addition, the in house systems, processes and procedures which Tom Sawyer Ltd uses comply with the Payment Card Industry Data Security Standard (PCI DSS) and we are registered with the PCI DSS Compliance Management Programme.
When placing orders by telephone, your card details are securely disposed of once entered into our online system (as detailed above.)
Please note that we will be required to share details of your name and address with delivery companies/ carriers to allow your order to be delivered and for international deliveries, your telephone number and order content may be required for transit through customs.
What if the waistcoat doesn’t fit? If you find that the fit is not right, tell us what the problem is and we’ll discuss the options with you with the aim of reaching a fair and amicable solution. We want you to be satisfied with your purchase. However, if you have supplied incorrect measurements or ordered the wrong size waistcoat we may need to make a reasonable charge for alterations to the waistcoat and/or the postage costs. If we have made an error we will be happy to alter or replace the waistcoat at no charge.
What if my Shirt doesn’t fit? Shirts may be exchanged for different sizes and/or refunded if they are not suitable.
Any shirts returned to us should be in a saleable condition and complete with all packaging.
Consumer Contracts Regulations (previously the Distance Selling regulations)
Under the UK Consumer Contracts Regulations 2013 (applicable to customers within the EU) which came into effect on the 13th of June 2014, you have the legal right to cancel your order (please see the EXCEPTION* below) from the time you place your order up to 14 days after receipt of the goods by notifying us by telephone or email. You then have 14 days to return the goods. We will arrange for a refund within 14 days of receipt of the product to the return address. You must take reasonable care of the goods once in your possession. Delivery refunds shall be limited to our standard delivery charge for sending the goods to you. We will not refund the extra delivery costs incurred if you opted for an enhanced delivery service e.g. guaranteed next day, or commercial carrier. We will not refund the postage costs where the returned item is part of a multiple item order.
*EXCEPTION to cancellations - The Consumer Contracts regulations 2013 do not apply to items individually made to order or personalised goods, including engraved items. All of the waistcoats and neckwear on our website are individually made to order unless specifically stated otherwise. This exception does not apply to items supplied which are faulty or otherwise not as ordered.
STOCK ITEMS (items not excluded from your right to return)
If you wish to return an item for a refund, you must notify us of cancellation of the order by email or in writing within 14 days of receipt of the goods. We require goods to be returned within 14 days of cancellation of the order and should be returned unused, unworn and undamaged and with their original packaging.
Where an order has been cancelled under the Consumer Contract Regulations, the customer is responsible for any postage costs incurred in returning the goods to us. However, if goods are returned to us due to a fault with an item or because the items supplied differed from those ordered, Tom Sawyer Waistcoats will reimburse the customer’s return postage costs.
Returning Goods by Post. Please read our returns policy prior to returning goods and for all returns we recommend using a recorded mail service. Please remember to retain proof of postage and tracking number. Ensure that you have included your order number, your name and address details and the reason for return with the item and that the goods are packed adequately to help prevent damage in transit.
When returning item from outside the UK, it is important that you state ‘returned goods’ on customs documents as we will not pay import duties for returned goods should these be imposed. International orders incorrectly returned and incurring duty will be returned to sender.
GENERAL TERMS AND CONDITIONS
The content of this site is owned by Tom Sawyer Ltd Registered office: Unit 1, Park Cottages, Totnes Road, Ipplepen, Newton Abbot TQ12 5TD. Company Registered number 3533364 (England and Wales). Vat No: 755 0153 48. If you want to ask us anything about these terms & conditions or have any comments on or about our website, please email us at email@example.com or call us on +44 (0)1803 868960
Ownership of rights
Any use of this website or its contents, including copying or storing it in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Tom Sawyer Ltd. You may not modify, distribute or re-post anything on this website for any purpose.
Accuracy of content
Tom Sawyer Ltd has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. The weights, dimensions and capacities given are as accurate as we have been able to ascertain.
Restrictions on purchase
Where the order concerns bladed articles and cigarette lighters - by placing an order you confirm that you are over the age of 18.
Exclusions of liability
These terms and conditions shall be governed by and construed in accordance with English Law. If any provisions of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Use of this website from outside the UK
Those who access this site from locations outside the United Kingdom are responsible for compliance with local laws if and to the extent local laws are applicable.
Law, jurisdiction and language
This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
These terms and conditions do not affect your legal rights.